Laser Clinics Australia - Castle Hill

I had an appointment to the Laser clinic’s Australia at Castle Hill. I booked to get skin needling done, which I have had done before at a different clinic. I had to fill out the obligatory forms etc and was taken into the treatment room. The staff member had a quick chat and then asked what “prep” I had done for today’s treatment. I didn’t realise there was that much prep for skin needling. I said I wasn’t sure… then she said well you’ve been using the serum? I asked Umm what do mean by using the serum? So apparently you have to be using a particular serum for 2 weeks - day and night before you can have this treatment. She said it’s something to do with pigmentation. I have never heard of this before ever. I don’t have pigmentation or sun spot issues plus I don’t go out on the sun so I don’t see how this was an issue. Anyway I was told she could not do the treatment and then didn’t even offer me another treatment. I was told I could purchase the serum and reschedule my appointment. I can tell you now I did not buy their expensive serum and I will not be back. What a waste of time.

Don't bother with this clinic and their service the Manager here Rachel is dumbest person I have come across who can't help a client but straight out refuse service bec if you have an allergy they expect you to get letter from doctor or dermatologist who after contacting refuse starightway as you can't blame a doctor for the treatment done by them! When asked for referral from their recommendation doctor , she says they don't have and they are running a laser clinic! I had filled in all the details and didn't get a single call from this centre and I had to reach out to make sure they have read my details, apparently the online registration and payment taken wasnt received yet!! Where as I got the confirmation of my booking. The negligence and excuses is shocking and you would have treated me without even looking at my profile details which was submitted. She blamed backhand department for it. Good luck getting treatment here and if anything goes wrong they will blame the doctor who recommended you for this service!

My 15 year old daughter attended her second appointment this afternoon ten minutes early. When she went into the room the lady asked if she had used fake tan. She said she hasn’t. She was questioned about this 4 times and replied each time that she hasnt ever used fake tan. The lady said she couldn’t do the treatment today because she didn’t believe her and because she has a bit of mud on her legs!! My daughter left in tears saying she doesn’t want to return.

My friend and I came in here a few weeks ago for her treatment and was treated very poorly, had to wait ages for her treatment and also was rushed. While she was waiting we just heard the staff being very inappropriate and talking about other people very nastily and it was extremely distasteful, either could’ve been friends coworkers or even other clients. Very disgusting and sad to see, we feel bad for them